Frequently Asked Questions
Everything you need to know about bringing Solis into your home.
What is the typical shipping timeframe for furniture?
Most in-stock items ship within 3-5 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for transit and professional assembly in your home.
Do you offer a warranty on your home decor and furniture?
Yes, all Solis furniture comes with a limited 1-year warranty covering manufacturing defects and structural integrity under normal household use.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in original packaging and unused condition. Please note that custom-made or final sale items are not eligible for return.
Are your wood products sustainably sourced?
Sustainability is core to Solis. We partner with FSC-certified suppliers to ensure our timber is harvested responsibly and our environmental footprint is minimized.
How can I track my order?
Once your order departs our warehouse, you will receive an email with a tracking link. You can also monitor your status by logging into your Solis account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger purchases.